Communication Memory

Definition

The portion of organizational memory specifically devoted to past communication — what was said, by whom, to whom, when, and with what outcome.

Why it matters

Without communication memory, every new communication is written without reference to what was already said. Drift and inconsistency follow.

Examples

• A searchable archive of leadership communications.
• A linked record of customer communications by account.

Best practices

• Make memory queryable at draft time.
• Tie memory to entities, not just chronology.

Related concepts

• glossary
  Organizational Memory

FAQ