Internal Communication

Definition

Communication directed at members of an organization itself — employees, contractors, leadership — across formal channels (announcements, memos, all-hands) and informal channels (chat, email).

Why it matters

Internal communication quality is one of the strongest predictors of organizational performance and employee retention.

Examples

• All-hands meetings.
• Internal memos.
• Strategic updates from leadership.

Best practices

• Default to writing.
• Respect time.
• Reinforce, don't repeat.

Related concepts

• article
  Internal Communication Best Practices

FAQ