Audience Intelligence

Audience Mapping Template

Capture what you know about an audience in a form usable during writing.

When to use

Before any recurring or high-stakes communication.

Audience: Communication owners.

Template structure

  1. Step 1
    Who

    Specific audience definition.

  2. Step 2
    What They Know

    Current context.

  3. Step 3
    What They Care About

    Priorities and concerns.

  4. Step 4
    What Decisions They Make

    How they will use this.

  5. Step 5
    Language That Works

    Their vocabulary.

Example

...

Best practices

  • Update quarterly.
  • Validate with someone from the audience.

Customization guidance

Treat this template as a starting structure, not a script. Adapt the section order to match how your audience expects information — for example, lead with the recommendation for time-pressed executives, or with context when writing to less-familiar stakeholders. Replace placeholder language with specifics from your situation; substitute jargon with the vocabulary your reader actually uses; and shorten or expand sections based on the decision weight of the communication. The structure exists to ensure you have covered what matters, not to constrain how you communicate.

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Use this template in Studio

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